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Privacy Policy

Last updated: October 2026

Heartbeat Agency ("Heartbeat", "we", "us", "our") respects your privacy. This policy explains what personal information we collect through heartbeatagency.com.au, how we use it, and the choices you have. By using this site, you agree to the practices described below.

Information we collect

We collect information you give us directly, including:

• Booking enquiries — name, email, event details and any other information you include when you contact us to book an artist.
• DJ & producer applications — name, email, Instagram handle and a link to your SoundCloud/Mixcloud sets.
• Game & promotions — your email address, if you choose to enter it to receive a discount code from the "Match the Drop" game.
• Shop notifications — your email address, if you ask to be notified when the shop launches.

We may also collect limited technical information automatically, such as browser type, device type and general usage data, to help us understand how the site is used.

How we use your information

We use the information we collect to:

• Respond to booking enquiries and DJ/producer applications.
• Send discount codes, shop launch updates, and occasional news about Heartbeat (only to people who opt in).
• Improve our website, services and events.
• Meet our legal and accounting obligations.

We do not sell your personal information to third parties.

Third-party services

We use trusted third-party services to run this website and to communicate with you, which may process your information on our behalf, including email/newsletter delivery (such as Mailchimp), website hosting (Hostinger), and contact-form delivery (such as EmailJS). These providers only receive the information needed to perform their service and have their own privacy policies.

Cookies

Our site may use small files called cookies to remember basic preferences and understand site traffic. You can disable cookies in your browser settings, though some parts of the site may not work as well as a result.

Data storage & security

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. However, no method of transmission or storage over the internet is 100% secure.

Your rights

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you can ask us what personal information we hold about you, request a correction, or ask us to delete it, by contacting us using the details below. You can also unsubscribe from marketing emails at any time using the link in those emails.

Children's privacy

Our site is not directed at children, and we do not knowingly collect personal information from anyone under 16.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page shows when it was last revised.

Contact us

If you have any questions about this policy or your personal information, contact us at admin@heartbeatagency.com.au.

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